Privacy Policy

1.   Data Controller and Data Protection Officer     

1.1. In this privacy statement, POLISANIER below: ” POLISANIER ” (or “we”) explains how it manages your personal data as “controller”. This privacy statement applies to the processing of personal data of customers, potential customers (prospects) and individuals who contract with POLISANIER in any other way as buyer or supplier. POLISANIER has a registered office which you can contact at the coordinates mentioned in point 7.4.  The operating offices of POLISANIER are mentioned on our website: https://www.polisanier.com/contact 

1.2. All information concerning an identified or identifiable natural person is personal data. This is information that can reasonably be linked to an individual. 

1.3. Name and address: POLISANIER

Knud Hoejgaardsvej 10, 7100 Vejle – Denmark

Phone : +45 7575 2727 

Mail : data@polisanier.com

2. Personal Data that we process as a Data Controller

2.1. POLISANIER may collect your personal data in several ways. We process the personal data that you communicate to us when you participate in an action or use our services and that you communicate data to us directly or indirectly or allow us to save data on your interests, behaviour and preferences (cookies). 

Information you provide to us

2.2. If you submit a request to POLISANIER, for example via the website, we need the following personal information: 

a) Name, address, postal code, country; 

b) E-mail address and telephone;

c) Possibly other information that is relevant to your request, such as for example, your activity or other additional options. 

2.3. If you conclude a contract with POLISANIER, we need, depending on the type of contract, product or service, the following personal information: 

a) Name, address, postal code; 

b) Telephone number and email address;

c) Company registration number;

d) Financial data (bank account).    

This personal data must be communicated to us directly. If you do not provide us with the “mandatory” information (which differs depending on the type of contract), we may not be able to provide you with the requested service and conclude the contract.  

Information about your use of our services and / or products.

2.4. If you make use of the services offered by POLISANIER or conclude a contract with us, we process data such as: 

a) data relating to your machine, for example a MAC address, an IP address or another number;

b) your preferences and communication parameters;

c) the data that we link to certain profiles that we draw up of you according to your consumption behavior (for example, the frequency with which you visit our site, make a purchase or request a service);

d) browsing behaviour, determined based on our own observations or cookies (see also article 6 of this privacy statement); 

e) the results of customer satisfaction surveys;

f) data concerning your use of the services we offer.

3. Foundations and Legitimate Interests  

We process personal data on the following legal grounds:

a) Consent;

b) Execution of a contract concluded with you or of pre-contractual measures;

c) Legal obligation;

d) Execution of a public interest mission;

e) Legitimate interest of POLISANIER or a third party.

We process personal data in a legitimate interest when we use your data to provide services and content, related products and services, to communicate with you and for advertising or marketing purposes in connection with products or services that you have bought in the past. Our legitimate interests include, for example: marketing and advertising related products or services that you have purchased in the past, communication, management and information security, research and analysis of our products or services, business management, affair es legal, internal management and sharing with our affiliates.

4.  The purposes for which we process personal data 

4.1. POLISANIER processes personal data for the purposes (goals, objectives) mentioned below: 

a) maintain customer relations (including maintaining a direct relationship between POLISANIER, service partners including for the performance of a contract and the pursuit of legitimate interests);

b) process and administer orders (including invoicing) to respond to your request and / or prepare or execute a contract; 

c) provide customer service, fulfill warranty obligations or service partners, deal with complaints and requests, respond to your requests and execute contracts, or for legitimate interests; 

d) proactively contact customers in the event of a defect or to schedule service appointments, perform a contract or for legitimate interests; 

e) carry out or coordinate any recall actions, due to legitimate interests or legal obligations; 

f) carry out market research to improve our operations, our brands, our services and our products, and identify the wishes of customers, due to legitimate interests; 

g) the sending of informative and commercial messages by electronic mail, post or other communication channels. For direct marketing, you always have the possibility to unsubscribe by opposing the processing, or by withdrawing your consent if you have given it;

h) advertising and marketing, including targeted advertising (“interest-based ads”, for example via Facebook and Google) to connect devices and analyze the impact of advertising and marketing activities due to our legitimate interests;

i) respect legal obligations, settle disputes and enforce our rights; 

j) improve the quality of the data by means of the address and the postal code control, because of our legitimate interests; 

k) link and analyze cookies from our websites to customer data that we know. We do this to adapt the content of our communication as much as possible to your personal preferences, for the pursuit of our legitimate interests.

5. Third Parties Involved in the Processing 

5.1. In some cases, POLISANIER shares personal data with third parties, who are independent “controllers”. We explain below when this is the case and why. POLISANIER may share data with:

a) service partners of the POLISANIER distribution network, for the performance of a contract or for the pursuit of legitimate interests;

b) third parties to whom we are legally obliged or authorized to provide data;

c) third parties, if we suspect a violation of the rights of third parties, criminal offenses or abuse, if they have a legitimate interest or if they are public authorities. They may also be authorities such as the police, the public prosecutor;

d) the parties who assist POLISANIER in its services and are not subcontractors of personal data for the pursuit of its legitimate interests; 

e) the parties who assist POLISANIER in the development of (direct) marketing activities in the pursuit of its legitimate interests. 

5.2. The communication of personal data to the third parties referred to above will only take place if this is authorized based on applicable laws and regulations. 

5.3. POLISANIER also uses third-party services that act as “subcontractors” (for example, hosting service providers, certain software providers, mobility service providers or parties who organize or carry out actions or surveys for POLISANIER). With these providers, POLISANIER is obliged to conclude a subcontracting agreement which stipulates that they only process personal data in accordance with the instructions and under the control of POLISANIER.

5.4 Currently, we do not store personal data outside the European Union. If personal data were to be deliberately communicated outside the European Union, we will take additional guarantees such as, for example, the conclusion of a standard contract of the European Union. 

5.5. Our websites may contain references and / or hyperlinks to one or more third party websites. POLISANIER is not responsible for the way in which these third parties process personal data. We recommend that you read the privacy statement of these websites to know and control how they process your personal data.  

5.6. As part of our activities (accommodation, back up, website), we process the personal data that you provide to us as a subcontractor about article 8 of the RGPD regulations. This processing is governed by our “GDPR agreement”, transmitted when we enter into a business relationship/contract on future works.  

6. Marketing, Profiling and Cookies 

6.1. Additionally, we, along with third parties, automatically collect certain information about your activity history on our website and third-party applications using automated tools like cookies, based on your preferences. Through cookies and similar technologies, unique cookie IDs or other identifiers are assigned or gathered. This allows data to be collected while you are using the website or applications, or when they are running in the background on your device. We may combine this data with other information, such as your IP address. If required, we will seek your permission before processing this information.

6. 2. We invite you to read our cookie statement for more information on cookies and similar technologies used and on the configuration of your preferences.

7.  Your Rights, Including your Right to Object 

7.1. You have the right to know what personal data we have stored about you and to whom we have communicated your personal data. 

7.2. Additionally, you have the right, in accordance with applicable law, to request that we correct, update, or delete your personal data, limit its processing, or provide your data in a structured, commonly used, and machine-readable format for transmission to another company.

7.3. We are required to draw your attention to your absolute right to object to direct marketing and to your rights to object to any processing, including profiling, carried out for the pursuit of the legitimate interests of POLISANIER or a third party and to submit a complaint to a data protection authority https://edpb.europa.eu/about-edpb/board/members_en

7.4. You can exercise your rights to access, rectify, limit processing, erase, or transfer your data, as well as withdraw your consent, at no cost by contacting us via email, form, telephone, or letter at the following addresses or numbers:

Email:  data@polisanier.com

Post:  Knud Hoejgaards Vej 10, 7100 Vejle – Denmark

Phone:  +45 7575 2727

Website: www.polisanier.com

8. Security

8.1. We have taken appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful processing.

8.2. If you have the impression that your data is not correctly secured or if you have evidence of improper or irregular use of your personal data, please contact our customer service at the address mentioned in point 7.4 above.  

9. Shelf Life

We only keep personal data for as long as necessary for the purposes for which it was obtained, unless we are legally obliged to keep personal data for a longer period or if this appears necessary for the management of a possible dispute.

10. Modification

10.1. Polisanier reserves the right to amend its Privacy Policy at its discretion or in response to legislative changes from the Danish Data Protection Agency. Users will not receive explicit notifications regarding updates or modifications to this Privacy Policy. It is the responsibility of the User to regularly review the website for any changes.

10.2.  The User must read and agree to the terms regarding the protection of personal data outlined in this Privacy Policy, and consent to the processing of their personal data, allowing the Data Controller to handle it as described, within the specified timeframes and for the stated purposes. By using the Website, the User acknowledges and accepts this Privacy Policy.

10.3. This privacy statement was last updated on August 21, 2024

11.  Contact / Questions

11.1. For questions or comments concerning this privacy statement and / or the processing of personal data, you can contact us at the addresses or numbers mentioned in point 7.4 above. 

12. Intellectual and Industrial Property Rights

12.1 POLISANIER, either directly or as an assignee, holds all intellectual and industrial property rights to the Website, along with the elements contained within it, including but not limited to images, sound, audio, video, software, text, trademarks, logos, color schemes, structure, design, material selection, and computer programs required for its operation, access, and use. These elements are protected as intellectual property under Danish law, as well as under applicable EU regulations and international treaties to which Denmark is a signatory.

12.2 All rights are reserved. In accordance with Intellectual Property Law, the reproduction, distribution, or public communication—whether in whole or in part—of the content on this website for commercial purposes, by any means or technical methods, is strictly prohibited without POLISANIER’s explicit authorization.

If a User or third party believes that any content on the Website infringes on intellectual property rights, they must promptly notify POLISANIER using the contact information provided in Section 7, point 4.

Morten Stjernholm

CEO – Polisanier